Terms & Conditions

By engaging Viabig for annotation services — whether by email, Cal.com booking, signed statement of work, or payment — you agree to these Terms & Conditions. If you are acting on behalf of a company, you represent that you have authority to bind that company.

Viabig provides AI training data annotation services including but not limited to: bounding box annotation, polygon / instance segmentation, semantic segmentation, NLP / NER tagging, LLM output evaluation (RLHF), dataset audit, and audio transcription. Specific deliverables, timelines, and pricing are agreed in a written project brief or statement of work ("SOW") prior to each engagement.

We offer a free pilot of up to 50 annotated items for new clients. The pilot includes a QA report with inter-annotator agreement (IAA) and accuracy metrics.

24-hour SLA. If we fail to deliver a completed first draft within 24 hours of confirmed project start, the pilot is provided at no charge. This guarantee applies to pilot projects only; timelines for paid engagements are agreed in the SOW.

Published unit prices are available at viabig.com/#pricing. These are launch prices and may be updated; the price applicable to your project is the price confirmed in your SOW or written quote.

Invoices are due within 14 days of issue unless otherwise agreed. Late payments may incur interest at 2% per month. We reserve the right to pause work on accounts with overdue invoices after providing 5 business days' notice.

All paid deliverables include 3-layer QA (annotator self-check → peer review → founder audit) and published accuracy metrics. If a deliverable fails to meet the accuracy threshold agreed in the SOW:

• We will rework the affected items at no additional charge.
• If rework still does not meet the agreed threshold, we will issue a full refund for the affected portion.

Claims must be raised within 14 days of delivery by emailing hello@viabig.com with specific examples.

Client data. You retain all ownership of datasets, files, and materials you provide to us. You grant us a limited, non-exclusive licence to process that data solely for the purpose of delivering the contracted services.

Deliverables. Upon full payment, all annotation outputs and deliverables produced under a SOW are assigned to you. Viabig retains no rights to the outputs.

No training use.We will never use your data or deliverables to train, fine-tune, or evaluate our own or any third party's machine learning models.

Both parties agree to keep confidential all non-public information exchanged in connection with an engagement. We will sign your NDA or DPA on request. Our standard NDA is available on request. Confidentiality obligations survive termination of services for 3 years.

Processing of personal data is governed by our Privacy Policy. For projects involving personal data, we will execute a Data Processing Agreement (DPA) on request. We follow GDPR-aligned practices. HIPAA projects require a signed Business Associate Agreement (BAA).

To the maximum extent permitted by law, Viabig's total liability for any claim arising from or related to these terms or any SOW is limited to the fees paid by you for the specific project giving rise to the claim in the 3 months preceding the claim.

We are not liable for any indirect, incidental, consequential, or punitive damages, including lost profits, even if advised of the possibility of such damages.

Either party may terminate an engagement with 5 business days' written notice. You will owe payment for work completed up to the termination date at the agreed unit rates. We will deliver all completed work and return or delete your data per our data retention policy.

These terms are governed by the laws of India. Any disputes that cannot be resolved amicably within 30 days will be referred to binding arbitration in Punjab, India, under the Arbitration and Conciliation Act 1996. For clients in the EEA, mandatory local consumer protections remain unaffected.

We may update these terms from time to time. The effective date at the top of this page will reflect the latest revision. Material changes to active SOWs require mutual written agreement.

Questions about these terms? hello@viabig.com